Terms of sale for payments

These terms explain how P Apartments (P Apartments AS, 835 509 842) handles payments made with Vipps and cards, how services are delivered, and which rights you have as a customer.

1. Parties

An agreement is formed between the following parties when you pay with Vipps or card:

  • • Merchant: P Apartments (P Apartments AS, 835 509 842), Storgata 89, 3921 Porsgrunn.
  • • Payment facilitators: Vipps MobilePay AS for Vipps payments, and Stripe Technology Europe Ltd for card payments. They provide secure payment processing between buyer and seller.
  • • Customer: Private or business client booking accommodation or related services via papartments.no.

2. Payment

We offer secure Vipps and card payments.

  • • All payments are made in NOK through the Vipps app, or with a Visa, Mastercard or American Express card through Stripe.
  • • The amount is reserved when the booking is confirmed and captured no later than at check-in unless another schedule is agreed in writing.
  • • Vipps and Stripe handle encryption, secure bank authentication (PSD2) and receipts. We never store card or account details.
  • • Any payment fees are covered by us and are not charged to the customer.

3. Delivery

Our products are accommodation services and related add-ons.

  • • Booking confirmation and receipt are sent instantly by email/SMS as soon as the payment is completed.
  • • Rental agreements, house rules and invoices are delivered by email or are accessible on the website.
  • • Corporate clients receive a dedicated contact person and can request documentation within one business day.

4. Right of withdrawal

Section 22 (m) of the Norwegian Right of Withdrawal Act exempts accommodation services tied to specific dates.

  • • Because of this exemption, the statutory right of withdrawal does not apply to confirmed stays with us.
  • • You may still request a free cancellation within 24 hours of booking if arrival is more than 30 days away.
  • • In case of illness or force majeure we make individual refund assessments when documentation is supplied.

5. Returns and refunds

As a service provider we treat returns as cancellations or booking changes.

  • • Cancellations >30 days before move-in are fully refunded. 14–30 days: 50% refund. <14 days: no refund unless the unit is rebooked.
  • • Security deposits are refunded after check-out once the unit has been inspected and approved.
  • • Business customers follow their contract-specific terms, but Vipps transactions are registered in the same system.

6. Complaints handling

We aim to resolve issues quickly and transparently.

  • • Send complaints to booking@papartments.no or call +47 22 83 22 22 as soon as possible.
  • • We acknowledge receipt within two business days and provide a proposed solution within five business days.
  • • Cases about a payment can be passed on to Vipps or Stripe for tracing or a possible reversal.

7. Conflict resolution

If we cannot reach an agreement, Norwegian law applies.

  • • We encourage written dialogue so that every proposal and agreement is documented.
  • • Consumers may bring the case to the Norwegian Consumer Authority or the Consumer Complaints Board.
  • • Disputes about the payment itself may be handled by Vipps MobilePay AS, Stripe and your card issuer according to their rules.

If you have questions about your payment, contact us and we will help you.

Last updated: 24.11.2025

Salgsvilkår | P Apartments